Support
How can we help?
Choose your game, check the common questions below, or send us a message. We read every one.
Frequently asked questions
How do I report a bug?
Use the form below and include your device model, iOS version and what happened just before the problem. The more detail you give, the faster we can fix it.
I bought something but didn't receive it. What should I do?
Purchases are processed by the App Store. First, try Restore Purchases in the game's settings. If the item still doesn't appear, send us a message with the date of purchase and we will help.
How do I request a refund?
Refunds for App Store purchases are handled by Apple, not by NovaBerry. You can request one at reportaproblem.apple.com.
Is my progress saved?
Your progress is saved on your device after every level. Deleting the game also deletes its saved progress.
How do I ask for my data to be deleted?
Send us a message with the topic "Privacy or data request" and we will handle it. Our Privacy Policy explains what data we hold and your rights.